Last Updated: November 2025
Welcome to Tier Lock Systems (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.tierlocksoftware.com) and our NinjaTrader software products.
Tier Lock Systems is an independent software provider and is not affiliated, associated, endorsed by, or in any way officially connected with NinjaTrader LLC or any of its subsidiaries or affiliates. The name "NinjaTrader" is used solely to describe platform compatibility and remains the registered trademark of NinjaTrader LLC.
1. Information We Collect
- Personal Information: We may collect your name and email address when you register, purchase a license, or contact us for support.
- Machine ID: When using our NinjaTrader tools, we collect a unique machine ID for licensing and security verification.
- Technical Data: We may collect browser type, operating system, and general usage data to improve performance and detect issues.
2. How We Use Your Information
- To register, activate, and verify your software license.
- To provide customer support and respond to inquiries.
- To send product updates, bug fixes, or promotional offers (if you’ve opted in).
- To maintain the security and integrity of our software and website.
3. Data Protection
We use secure, encrypted systems and industry-standard safeguards to protect your data from unauthorized access, alteration, or disclosure. Access to data is restricted to authorized personnel only.
4. Sharing of Information
We do not sell, trade, or rent users’ personal information. We may share limited data with trusted third-party providers who assist in operating our website or licensing system—only to the extent necessary to perform their services.
5. Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to track anonymous usage data and improve user experience. You can disable cookies through your browser settings at any time.
6. Email Communication
By submitting your email, you agree to receive product-related communications. You can opt out at any time by clicking “unsubscribe” in any email or by contacting us directly.
7. Your Rights
You have the right to access, correct, or delete your personal data. Please contact us if you wish to exercise these rights or have questions about how your data is handled.
8. Data Retention
We retain data only as long as necessary to provide services or comply with legal obligations. Once no longer needed, your information is securely deleted.
9. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: support@tierlocksoftware.com
Website: www.tierlocksoftware.com
11. Disclaimer
Tier Lock Systems develops independent software products designed to enhance trading workflows. We are not affiliated, endorsed, or sponsored by NinjaTrader LLC or any related entities. All trademarks, product names, and company names mentioned are the property of their respective owners.